If you'd like to talk to us about arranging a funeral you can call us on
01384 395 048

or send us an email.

“…May I thank you and your colleagues, on behalf of all the family, for the discreet, dignified and sympathetic manner in which everything has been accomplished... we felt secure with your firm's professional organisation and support…”
“…you and your team, to whom we would be obliged if you would convey our thanks, are undoubtedly thorough professionals and the compassionate manner in which you handled all aspects of the funeral were greatly appreciated by us all…” “…You made a very difficult and emotional time so much easier to bear with your professionalism and courteous approach.  We are all extremely grateful…”
“…Thank you so much for your advice and understanding over my mother’s funeral.  I know you are only doing your job, but so much sympathy, empathy and care is required, and your showed it in abundance.  No question or request was too trivial or bizarre…”
“…We just wanted to say thank you so much for making the loss of our beloved mum and nan so much easier for us.  From the first phone call to the end of the service you dealt with everything with such kindness and efficiency…”
“…We would like to express our sincere thanks to you and your staff for the kind, caring and professional way in which you conducted my father’s funeral and affairs.  We would like to thank Beverley in particular for her caring approach and help in the organisation and final placement of my father’s memorial stone…”
 “…At such a sad time it was a great comfort to us all to have all the practical details taken out of our hands, and dealt with so warmly and unobtrusively…”
“…I was not looking forward to dealing with the wheelchair which apart from its weight it is also difficult to get into and boot of a motor car.  I need not have concerned myself, on both the journey there and back one of your employees took these chores on himself leaving me free to assist my wife into and out of the vehicle…”
“…Your thoughtfulness and attention to detail at this time were greatly appreciated, and allowed the family to concentrate on the ceremony instead of having to worry about the formalities…”
“…Can I also say how pleased we were with the catering and the refreshment facilities at your premises…”
“…We would like to thank you for the sympathetic manner in which you handled the proceedings on the 24th July.  We were extremely impressed with the meticulous organisation which we could not fault at any stage.  We feel sure that mum would have been pleased!...”
“…Our family were very appreciative of the service offered.  It was particularly helpful to have the use of the lounge after the service as this enabled us to meet with auntie’s friends and neighbours.  The refreshments were ideal for the occasion…”

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Arranging a funeral

Funeral arrangements are normally made following the registration or upon completion of a Coroner’s enquiry. However, should there be a delay, we would be happy to see you sooner to make provisional arrangements. We ask you to make an appointment to arrange a funeral, so that we can ensure that a funeral director is available to talk to you at the time you desire. The funeral director will need to have, in due course, the Certificate for Burial or Cremation (green form) which the Registrar will have given you when you registered the death. Your appointment with our funeral director will take around one hour, depending on the level of detail that you wish to discuss and the complexity of the arrangements and service.

Our funeral directors hold, or are working towards the National Association of Funeral Directors Diploma, and we are pleased to be able to offer both gentlemen and lady funeral directors. Please advise us if you have a particular preference.

If a person has died elsewhere in the UK or overseas, we can make arrangements for transportation back to our premises for a local funeral. We can also handle arrangements when a person has passed away in this area and the funeral service is to be held elsewhere as we have very close links with all parts of the country through our professional associations.

We are experienced in funeral arrangements to and from other countries including the various regulations and documentation required.

When funeral arrangements are being made, you will be asked to pay for any disbursements (ie, costs we have to pay out on your behalf prior to the funeral) before the funeral can take place.

Funeral options

  1. Burial or cremation - Local options will be explained to you.  If you require a funeral outside the area, we would be more than happy to assist.
  2. If cremation is requested, we can advise you of the options available for the interment or scattering of cremated remains.
  3. Format of the service, including liaison with a minister or civil celebrant. This can  include readings and other personal touches and may also involve both a church service and a short committal service at a crematorium, services of thanksgiving or a  memorial service.
  4. Requirements for transportation, e.g. which hearse you require, how many limousines.
  5. Requirements for coffin type and, for cremation, ashes caskets can also be discussed.
  6. There will be a number of forms to be signed, and also we ask that you make us aware of any specific wishes of the deceased regarding their funeral details.
  7. Music - Choices would depend on the style of service and if there is religious content. Hymns chosen by the family are often sung, a list of suggestions at Stourbridge and Gornal Wood Crematorium follows on the next page. At both the local Crematorium they have facilities to play tapes and CD’s, which must be at the Crematorium one working day prior to the service.

Religious and non-religious services

We are happy to respond to requests for a wide range of religious and non-religious funerals. We have in-depth knowledge and experience in Church of England, Roman Catholic, Methodist, Baptist, Free Church, United Reformed and non-conformist bereavement practices as well as humanist, non-religious requirements. In the past we have accommodated Muslim funeral requirements in providing an area for washing of the deceased and have conducted Muslim funerals. We have also assisted in the arrangements for Buddist, Greek Orthodox and Jewish funerals. We are very flexible and accommodating, whatever your requirements may be, and we can cater to your precise requests.