Office administrator

Appearance & hours of work

The Office Administrator is expected to present a professional image at all times, wearing either a business suit or the company-provided uniform.

This is a full-time position based on a 37.5-hour working week, with 23 days’ annual leave (plus statutory bank holidays).

Key responsibilities

The duties of the Office Administrator will include, but are not limited to:

Office & client support for funerals and memorial masonry

  • Managing incoming and outgoing telephone calls and welcoming personal callers to the office with professionalism and empathy, including fulfilling receptionist duties from time to time.
  • Assisting next of kin and executors with enquiries, guidance and administrative support.
  • Production of paperwork including permits for memorial stones.
  • Taking payments from clients and administering receipts.
  • Managing ashes, jewellery and other sensitive items with diligence and care.
  • Preparing highly accurate letters, documents and correspondence as required.

Funeral coordination

  • Arranging delivery of forms, paperwork, music and service sheets to crematoria, churches and other venues.
  • Supporting the funeral director with the completion of funeral paperwork.
  • Preparing our private venue, The Lounge, for catering functions.

Pre-paid funeral plans

  • Advising clients on pre-payment funeral plans, providing information in a compassionate and compliant manner.
  • Handling the administration, organisation and documentation of all pre-paid funeral plans.

Memorial masonry

  • Managing orders for headstones, plaques and inscriptions. Ensuring accuracy with design, wording, materials.
  • Ensures all memorials meet cemetery or churchyard rules, including size, material and inscription guidelines. 
  • Maintaining accurate records of orders, permits, designs and installation schedules. 
  • Handling invoicing, quotations and general office duties related to memorial masonry services.

General duties

  • Promoting the company and its services in a professional and respectful manner.
  • Assisting with additional duties around the premises and supporting funeral operations when required.
  • Maintaining a safe and tidy working environment and upholding all workplace health and safety requirements.

Salary & development

Salary: £26,000 – £29,000 per annum, dependent on experience.
Annual pay reviews are conducted, with further increases available upon completion of additional training where applicable.

Benefits include company pension, healthcare, cycle to work and wellbeing scheme. 

Apply by sending your CV along with a covering letter, ensuring that you include your current salary, to lucyparker@hporter.co.uk.

Application deadline Tuesday 5th May 12:00pm

Interviews week commencing 11th May 2026 where applicable.